Widerrufsrecht
30-Day Easy Returns
At Desfino, we want you to feel confident shopping with us. If you're not completely satisfied with your order, we offer a simple and transparent return and refund process.
This policy applies to orders delivered worldwide.
Key Information
- Return Period: 30 days from the delivery date
- Refund Processing: Within 7 business days after approval
- Restocking Fees: None
- Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
- Exchanges: Accepted
Return Eligibility
You may return an item within 30 days of delivery provided that:
- The item is unused and in its original condition.
- All original packaging, accessories, tags, and included documents are returned.
- The item is securely packed to prevent damage during return shipping.
Original shipping costs are non-refundable.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at info@desfino.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
In these cases, Desfino will cover the full cost of return shipping and provide either:
- A replacement item, or
- A full refund
For shipping damage claims, please report the issue within 48 hours of delivery.
Change of Mind Returns
If you wish to return an item because you ordered the wrong product, changed your mind, no longer need the item, or it wasn't what you expected, you may still return it within 30 days, provided it meets the return conditions above.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Exchanges
Need a different size, color, or item?
Contact us within 30 days of delivery at info@desfino.com, and our team will guide you through the exchange process.
Item Not Received
If your package has not arrived, please contact us at info@desfino.com so we can investigate the shipment with the carrier.
If the package is confirmed lost in transit, we will offer either:
- A replacement shipment, or
- A full refund
How to Start a Return
Contact Us
Email info@desfino.com with your order number and reason for the return.
Receive Return Authorization
We will send you a pre-authorized return address and detailed return instructions.
Pack Your Item Securely
Include all accessories, tags, manuals, and original packaging.
Ship the Return
Send the package using a reliable shipping carrier according to the instructions provided.
Important: Returns must be pre-authorized before being sent. Our business addresses are not public drop-off locations.
Refund Process
Once your return has been received and inspected:
- Approved refunds will be issued to your original payment method within 7 business days.
- Refund timing may vary depending on your bank or payment provider.
- No restocking fees apply.
Order Cancellations
Orders may be cancelled before shipment by contacting info@desfino.com.
If your order has already shipped, please wait until delivery and then follow the return process outlined above.
Contact Information
Store Name: Desfino
Company Name: CHIC HARMONY LTD
Company Number: 15928664
Main Business Address:
92 High St, Chelmsford CM1 1ER, United Kingdom
Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: info@desfino.com
Phone: +40 741 266 705
Social Media:
Facebook
Instagram
Customer Support
Monday – Sunday
08:00 – 18:00 (GMT+1)